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Website and app maintenance and support
Keep your website or app secure, fast and working. Ongoing care for your product: updates, backups, monitoring, bug fixes and small improvements, with clear response times.
Maintenance & Support: what it is and why it matters
Every website and app needs ongoing care. Software updates, security patches, expiring certificates, changing browser and phone requirements and small bugs all appear over time — and they rarely wait for a convenient moment.
Our maintenance plans keep your product secure, fast and working, with agreed response times, proactive monitoring and a monthly report showing what we have done.
Plans include time for small improvements as well as fixes, so your product keeps getting better instead of slowly falling behind.
How long does it take?
Onboarding takes one to two weeks; plans then run monthly.
Signs it’s the right time
If any of these sound familiar, Maintenance & Support could quickly pay for itself.
Best suited to: Businesses without in-house developers · Products that must stay online · Teams wanting a reliable partner
You have no in-house developer
Your site or app has gone without updates
Small issues take weeks to get fixed
Downtime directly affects your revenue
How we deliver Maintenance & Support
A clear, collaborative process with something tangible to review at every step.
Onboard
Review your product, access, hosting, backups and current issues.
Protect
Apply updates, monitoring, backups and security hardening.
Respond
Fix issues within agreed response times.
Improve
Use spare plan time for small enhancements and report monthly.
Questions to ask before you hire
Whoever you choose for Maintenance & Support, these questions will help you compare suppliers.
What are the response times?
Get them in writing, including out-of-hours arrangements.
Are backups tested?
A backup is only useful if it can be restored.
What is included?
Clarify the line between support and new development.
Will you get reports?
Monthly reports show the value you receive.
Can you support a site or app built by another company?
Yes. We start with an audit to understand the codebase, then take over maintenance.
What if we need more time than the plan includes?
Additional work is quoted in advance or billed at an agreed rate.
Do you offer out-of-hours support?
Yes, for products where downtime is critical, we can agree extended cover.
Is hosting included?
It can be. We manage hosting for many clients, or support your existing provider.
Do we own the work?
Yes. You own the code, designs and content we create for you.
More support & scaling services
Have a product idea? Let’s build it.
Whether you have a clear vision or just a problem you need to solve, we’re here to help you build it.